Shoretel Enterprise Contact Center ShoreTel Contact Center 8 Administrator Guide 4 Chapter 13, Troubleshooting Contact Center Configuration Chapter A, Using Time Zone Data Conventions The following typographical marking conventions are used in this document. Marking Meaning Bold Names of interface objects, such as buttons and menus.
MiContact Center - Ignite
MiContact Center - Ignite
Afternoon All,
I am aware of how Mitel documentation usually goes but can someone please point me in the right direction for a user guide on major features of Ignite (function of MiContact Center)?
I have looked through the edocs technical docs and can find the MiContact Center guides for 8.1 and 9.1 (and 5.10 for use with skype - not needed) but nothing earlier. The CCMweb and YSE we use is all running 7.1.
Just wondering if any of these user guides are relevant and if not, is there anymore I can use?
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Actual error details:
1. One user is experiencing that the options menu under the timer has disappeared. No longer able to see any busy options.
2. One user is experiencing that to take a call in Ignite she has to remove make the make busy code and go back into the Ignite window twice, the remove work timer button does not work
Any information or help on finding the relevant info is much appreciated.
Thanks, Justin
I am aware of how Mitel documentation usually goes but can someone please point me in the right direction for a user guide on major features of Ignite (function of MiContact Center)?
I have looked through the edocs technical docs and can find the MiContact Center guides for 8.1 and 9.1 (and 5.10 for use with skype - not needed) but nothing earlier. The CCMweb and YSE we use is all running 7.1.
Just wondering if any of these user guides are relevant and if not, is there anymore I can use?
***************************
Actual error details:
1. One user is experiencing that the options menu under the timer has disappeared. No longer able to see any busy options.
2. One user is experiencing that to take a call in Ignite she has to remove make the make busy code and go back into the Ignite window twice, the remove work timer button does not work
Any information or help on finding the relevant info is much appreciated.
Thanks, Justin